January 20, 2012
I mentioned in my last post that Character is synonymous to trust. Here is a formula to illustrate my point. I discovered this formula from the book “The Speed of Trust” by Stephen M. R. Covey, son of best-selling author Stephen Covey of 7 Habits fame.
Here’s a simple formula that will enable you to take trust from an intangible and unquantifiable variable to an indispensable factor that is both tangible and quantifiable. The formula is based on this critical insight: Trust always affects two outcomes: speed and cost. When trust goes down, speed will also go down and costs will go up.
When trust goes up, speed will also go up and costs will go down.